Great
Cellular Service Plan, But You Guys Suck...
Hello for 4-2001
By: Mike Lipshultz
Mike@biznetonline.com
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Great
Cellular Service Plan, But You Guys Suck... |
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I have no doubt
that if prospective customers could see the record of complaints and how the
carriers dealt with them, the carriers would handle complaints just a little
differently.
For example lets
talk about AT&T (this is the carrier I use so I always complain about them).
I know for a fact that in the Los Angeles area they are having connection
problems. I have had problems and so have folks I know.
Make a call, and nothing. The
line sounds dead. In reality the
other party can hear you. You just
can't hear a thing. If I travel out
of the Los Angeles area, no problem. Get
back to L.A.... Bingo, phone problems. AT&T
officially states that there is no problem.
I know that in
reality they know about it and are working on it. It would just be nice not to have to play games.
Now the government
has a good idea. I know "good
idea" and government are not often used in the same sentence.
The government wants to start a national clearinghouse for all complaints
related to Cellular providers. The
prospective customers can check out the complaint history of every company.
I have no doubt
that all carriers would change the way they act and respond to customer
complaints if such a clearinghouse was around.
Andrew's Drive
Time.
Got stuck in a
rental car for about four weeks. One
thing I hate about rental cars. I
lose the outside antenna, power, and hands free set up that I have for my cell
phone in my car. The solution was
to pull out and hook up the Drive Time Kit Andrew Wireless sent me some time
ago. It has a magnetic mount
antenna and a power cable that plugs into the cigarette lighter.
I just had to add a headset to get a complete hands free system.
Check Andrew out at http://www.andrew.com
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