Hey! IRS
Spend Some Of My Tax Dollars On This! I just got off the phone with the IRS. I spent 4.5 hours on hold, being transferred around, and in one instance, yelled at for complaining about being on hold for 2 hours (as punishment I was hung up on and had to start all over). All this just so I could ask a very basic question about tax filing and community non-profit groups. |
Now I did check
the IRS's Internet site first. I
searched under "Not for profit”, Non-Profit, "Community group",
and every other wording I could think of. I
found absolutely nothing.
So, I stayed on
hold.... for 4.5 hours... Wasting
my day. When I finally got someone
on the phone that acted like they wanted to help me (a very nice guy who did his
best to apologize for the delay etc.) I found out the word I needed to look
under was "Tax Exempt".
As I was also
online at the IRS web site, when he told me I needed information on "Tax
Exempt" organizations, I typed it into the search feature on the web site.
Bingo! Everything
I was looking for. Right there.
All I needed to know were the magic words "Tax Exempt".
Now I ask you
folks, if you were a tax professional
and
I said I was looking for information on Non-Profit, etc., I bet you would know I
was talking about "Tax Exempt", etc.
So, with all the
tax money the IRS gets, why don't they cross reference their documents etc., so
that a search using "common" terms brings up what a person is looking
for. Or at least give an option of looking at a list of "common" terms
and the "official" words the IRS uses.
I also found out
that when you call the IRS, you basically have only one phone number to call.
After you tell the person that picks up the call what you want, you are
transferred. If you’re smart and
ask for the number you are being transferred to, just incase you get
disconnected, you’re told, "sorry we do not give out any numbers.
If you ask what should I do then if I am disconnected?
The response is less then encouraging.
You’re told "just call back in to the main number and you will
have to hold again".
I don't get it.
Why can't the IRS publish a list of "departments” and their phone
numbers? It would save a lot of
time. Look over the list; call the
department that sounds right. If it
is wrong, they can tell you, and tell you the right department to call.
If they don't know the right department then they can have you call that
"main" number.
I can guarantee if
this was done there would be a lot less "frustrated" taxpayers out
there.
Let me know what
you think.
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Last modified: November 08, 2002