This Article Is Brought To You By The Morons At PacBell Internet. |
Here I go again using my position at BizNet OnLine Magazine
to vent my frustration at yet another company that has really made me mad…
Or maybe not…
I have been using PacBell as my Dial Up ISP (Internet Service
Provider) for about 4 years. I have
never been all that happy with them. Why?
Bad service, connections that go down???? No, not really. The
service (connecting) to the Internet has been what I would call very reliable…
Reliable and I’m calling them Morons????
Yes… You see when there is a problem that requires a call to Tech
support I just cringe. I have
always avoided calling their tech support.
Why? Because
it sucks!
I’m not going to complain about long hold times, etc…
I’m complaining about a tech support that ALWAYS starts off by blaming me, my
computer, or the settings for the problem.
Even if nothing on my system has changed. I can call, spend an hour with them, finally getting them to
admit that it is not my computer etc… but them. However, when I call less then 24 hours later with the same
complaint, I have to start all over again.
If I explain I have already gone through everything and on my last call
we determined it was a PacBell problem. I
am told “ Sir, if you’re not going to work with us, and try everything we
tell you to do we cannot help you, nor can we talk to you”. When I ask, Do you
understand that I have gone though this waste of time three times in three days,
and every time it is agreed that it is PacBell, and not me, and I am still
having the same trouble, it makes no sense to keep forcing me to waste my time
going over the settings, etc… again? I
kid you not. They just say “Sr.,
do you want our help or not? If so
you must do everything we tell you.” Hey,
just because they tell me to reformat my hard drive, does not make it the right
thing to do……. But it does make
me believe that they are Morons!!!!
I have not been able to send any E-Mail through them for
about 2 weeks….. I am now giving
up and dumping them as an ISP…
The Take Control Part:
The most difficult part of dumping your ISP is giving up your
E-Mail address. Your E-Mail
address, when linked to your ISP, gives them control over your E-Mail.
Without your ISP, you lose that E-Mail address that you have been using.
And changing E-Mail addresses is a big pain in the ….. But if you use an E-Mail address that is independent of your
ISP, then who cares if, or how often you change ISP’s….
Independent?
Yes, independent. An independent E-Mail account is one that uses an @address that is not the same as your ISP. An example of an E-Mail address that is connected to the ISP PacBell would be nogoodaddress@pacbell.net. But by using a service like BigFoot (http://www.bigfoot.com/), or HotMail (http://www.hotmail.com) you can have a permanent address that is never dependent on your ISP, like sample@bigfoot.com Get the idea? Use an address your ISP has no control over and get the freedom to change ISP’s as often as you would like!
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Last modified: November 08, 2002